Q. |
Are the non-medicinal ingredients and dyes used in Robax products safe to consume? |
A. |
Yes, the non-medicinal ingredients (NMI), including dyes, present in Robax products are safe and approved by Health Canada. It is very challenging to formulate without the use of non-medicinal ingredients, which serve to keep the product stable and to prevent the various ingredients from interacting. It is our policy to declare all ingredients on the carton. Although the NMIs are considered safe for use by the general population, some individuals may be allergic or sensitive to certain NMIs. |
Q. |
Are Robax products gluten free and safe for people with Celiac Disease to take? |
A. |
Yes, all Robax products are gluten free and suitable for individuals with Celiac Disease. |
Q. |
Do Robax products contain MSG? |
A. |
No, Robax products do not contain MSG. |
Q. |
Do Robax products contain peanuts or peanut oil? |
A. |
No, Robax products do not contain peanuts or peanut oil. |
Q. |
Do Robax products contain tartrazine? |
A. |
No, Robax products do not contain tartrazine. |
Q. |
Can I take a Robax product that has expired? |
A. |
The expiry dating on the product reflects the date in which the active ingredients in the Robax product are proven to work effectively. Although not a health risk, we are unable to recommend continued use of an expired product. |
Q. |
Do Robax products come in child resistant packaging? |
A. |
Child resistant packaging is available on Robaxacet Caplets 40's, Robaxacet Extra Strength Caplets 40's, Robaxisal Extra Strength Caplets 40's, and Robax Platinum Caplets 40's. The Child-Lok® feature is noted on the top of the carton. The 18's sizes do not have child resistant packaging. |
Q. |
Is it safe to consume Robax products on a long term basis? |
A. |
It is recommended you consult your physician if symptoms persist for more than 5 days. |
Q. |
What is the difference between Robaxacet, Robaxisal and Robax Platinum? |
A. |
All three products contain methocarbomal, a muscle relaxant. In addition to methocarbomal, Robaxacet also contains acetaminophen, which is a pain reliever and fever reducer. Robaxisal contains acetylsalicylic acid, which is a pain reliever, fever reducer and anti-inflammatory. Robax Platinum contains ibuprofen, which is a pain reliever, fever reducer and anti-inflammatory. |
Q. |
Can I take a Robax product if I am pregnant or nursing a baby? |
A. |
No, a physician should be consulted before taking any Robax product if you are pregnant or nursing a baby. |
Q. |
Can I give a Robax product to my child? |
A. |
Robax products are recommended for adults only. Robax products should not be given to children unless advised by a physician. |
Q. |
How should I store a Robax product? |
A. |
Robax products should be stored at room temperature (15°-30°C). |
Q. |
Can you send me samples? |
A. |
Unfortunately, due to government regulations we are unable to send samples. Samples may be obtained from your family doctor or local medical clinic. |
Q. |
I don't see coupons on your website, how can I get coupons? |
A. |
You may request coupons via e-mail through our contact us section, or by calling |
Q. |
Where can I buy your product outside of Canada? |
A. |
Robax products are not available in all countries. You may wish to purchase Robax Products using an on-line pharmacy such as www.feelbest.com or www.pharmacy.ca. In some countries, methocarbomal is only available as a prescription, so you may wish to check with local authoritites before importing a Robax product. |
Q. |
Where can I get a Robax puppet like the ones I see in your commercials? |
A. |
Unfortunately, we do not have any puppets that we can offer to consumers. |
Q. |
Why don't you ever show a woman puppet experiencing back pain? |
A. |
In conducting consumer research about our Robax commercials, we have found that the puppet used in our commercials is largely seen as gender-neutral (generic). Our commercials do not mean to imply that women do not experience back pain. |
